Procare
About the project
Procare is the largest smartphone service brand in Uzbekistan. The goal was to create a modern and reliable digital platform where users can quickly order repair services, receive status updates and see transparent pricing through a single intuitive interface.
Desktop"Procare is the largest smartphone service brand in Uzbekistan, providing fast and reliable repairs for all major phone brands"
Project
- Client • ProCare
- Category • Technical service / repair
- Year • 2025
Overview
Procare is the largest smartphone service brand in Uzbekistan. The goal was to create a modern and reliable digital platform where users can quickly order repair services, receive status updates and see transparent pricing through a single intuitive interface.
Users faced difficulties finding reliable repair services. The existing process was time-consuming, lacked pricing transparency, and required multiple offline steps, causing customer distrust in repair quality and timing.
We created a unified platform that allows users to quickly order repair services, see transparent pricing, and track the process in real-time. With a streamlined interface and smart status updates, Procare now delivers fast, reliable, and stress-free service.
Discovery
- Briefing with the client team
- Research on customer needs and market competitors
- Identifying service pain points and improvement opportunities
UX Structure
- Mapping user journey (booking → tracking → delivery)
- Building wireframes for each service stage
- Validating repair flow clarity with real users
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Procare's mobile version is designed to simplify repair booking and service tracking.
Procare's desktop version provides administrators and service managers with full control over operations.
Thanks to the new digital platform and redesigned service flow, our customers can now order repairs faster, track progress in real-time, and trust the process from start to finish.
Clear, consistent and adaptive — Procare's visual identity maintains its clarity and reliability across all formats: from digital interfaces to social media and real-world branding.
